Ordering

Can I shop with QVC UK if I live abroad?

What is Pre-Authorisation?

Can I cancel my Thompson & Morgan order?

Do you offer an extended Christmas guarantee on products purchased as gifts?

Why is the Card Security Code needed?

What is the difference between a pre-authorisation and an actual charge to my card?

Will the pre-authorisation hold amount always equal the exact amount of my purchase?

Where is the Card Security Code?

Can I request a proof of purchase?

How will I know if my card has been pre-authorised?

What does ‘In Process’ mean on my order status?

How long can I purchase a Today’s Special Value product for?

Will delivery be any quicker if I purchase a Today’s Special Value on pre-launch?

Does a product have to be on QVC TV for me to buy it?

What is a Wish list?

I’m not able to submit my order online as it states my card has declined. Why?

What is QCut?

What is Advanced Order?

How can I pay for my products?

After I have placed an order, when will payment be taken?