Sealy Advantage Deluxe Posture Gel (835115 & 835116 & 835117)
Sealy Ottoman & Mattress – Delivery Information
- Sealy & The Delivery Team will contact you via telephone directly to arrange a convenient delivery date.
- On the working day prior to the agreed delivery date, you will be contacted with a three-hour delivery window and a tracking reference. This is usually done via text message.
- On the day of delivery itself, you will receive a one hour pre-call prior to delivery.
- On arrival, the delivery crew will establish that they are at the right address and will inspect access to the property and the room of your choice to ensure that the product can be delivered safely without the risk of property damage.
- If ‘Take Back’ is required, the crew will remove the old product from your bedroom and take it away from the property, where it will be recycled as far as possible. You can notify Sealy that a ‘Take Back’ service is required right up to the point of delivery and the required collection.
- The Sealy bed will be taken to the room of your choice where it will be fully assembled.
- All product packaging will be removed and disposed of or recycled responsibly.
- You will be asked to sign for your delivery, usually on a hand-held device and the delivery team will also take a photo of your Sealy bed in situ.
- The ‘Take Back’ service is a “like for like” operation. If you order a mattress only, the crew will only take away an old mattress. If you order a divan set, the crew will take away the divan bed base and mattress.
- Once the old product has been removed, it cannot be returned if you choose to use QVC’s 60 day money back guarantee.
- If you have a wooden bedframe, this will need to be dismantled ready for collection and removal.
- The crew cannot dismantle wooden or metal bedframes themselves whilst on your property. Any bedframe of this type must be dismantled ready for collection
Does the divan bed come in two parts?
Double, King Size & Super King all come in two halves, however the Single is one base
Can the mattress be bent around corners to get it into the home?
A small amount of manipulation is okay, however bending the mattress will compromise the spring unit and filling layers, which could lead to problems.
What is the depth of the mattress?
The mattress is 32cm deep, however if paired with a Divan or Ottoman base this would increase to 70cm
What is the weight of the mattress?
Each mattress’ weight would vary given it’s size:
Single – 22kg
Double – 32.7kg
King Size – 37.5kg
Super King – 44.1kg
What is the maximum weight the mattress can support?
There is not weight limit for use on this mattress
What is the construction of the Divan base?
Platform Top Divan Base
How much can the draws of the Divan base hold?
Large Drawer – 16kg (evenly distributed)
Small Drawer – 8kg (evenly distributed)
Ottoman – 80kg (evenly distributed)
*The Single Divan base features 2X Large Drawers and the Double/King & Super King Divan Bed features 2X Large Drawers & 2X Small Drawers
What are the dimensions of the drawers?
The small drawer has internal dimensions of 33.7 x 43.8 x 12.6cm. The large drawer has internal dimensions of 77.7 x 43.8 x 12.6cm Are these drawers on each side of the bed? Yes, however in the Single option, the drawers are on one side only
On the single option, can you set the bed up so that the drawers are positioned on the side I prefer?
Yes, a headboard can be positioned at either end of the bed so that the drawers can be set up on the preferred side
What sizes is the Ottoman bed base available in?
Available as Double, King, and Super King
How much can the Ottoman hold for storage?
80kg (evenly distributed)
Is the Ottoman electric?
No. It’s a manual lift Ottoman base, however the design of the pistons mean that it is assisted lift and closing
Are there springs in the Divan base?
No. It’s a platform top (solid) Divan Base (& Ottoman)
Does the mattress need to be turned over reguarly?
No. Simply rotate head to toe to promote even wear across the surface
Can the mattress be used on any bed base?
Yes, however if it’s used on a slatted bed frame, we would advise that the gap between the slats are no more than 7.5cm apart to support the mattress effectively
Does the bed base come with the headboard?
No. The Headboard is available to be purchased separately
I am heavy, but my partner is light. Will this mattress support us both?
This mattress is perfect for partners who have a big difference in size and weight because of the “Sense and Respond” Align Support Spring Technology. The mattress will respond to the sleeper and provide tailored support where their body needs it most
Will this mattress dip?
Some settlement is considered “Normal”, however this mattress won’t (shouldn’t) dip excessively in the way some mattresses from other brands may *Sealy returns levels are less than 1.5% and of those, less 0.05 are for manufacturing fault
My partner and I disturb each other whilst asleep due to roll-together. Will this mattress help?
This mattress will help in many ways. First it will provide Orthopaedically correct support ensuring that pressure points do not build in the body. It is these that cause people to toss and turn in the night. The springs then sense and respond to the individuals body weight, ensuring that when your partner moves, you don’t.
The edges of my previous bed collapsed, will this happen on this mattress?
Our New Unicased technology, a patented Sealy technology, ensures a firm seating edge, prevents roll out and enables the sleeper to sleep right to the edge of the mattress without the sensation that you’ll “fall out of bed”. It is something Sealy have long been renowned for and is something that QVC customers have loved for years. Unicased is the newest Sealy Edge Technology and enhances edge to edge comfort even further
What size fitted sheet is needed with this mattress?
The mattress is 32cm deep, so deep fitted sheet from many QVC brands will fit the mattress comfortable
What is the height of the divan base?
38cm (when fully assembled with the glides)
What is the height of the Ottoman base?
38cm (when fully assembled with the glides)
Can I use a featherbed or topper with this mattress?
Yes, if you would like to, however a topper shouldn’t be required to improve the comfort or feel of the mattress
Is the mattress guarantee valid if I use it on a different base/Divan?
Yes – but it needs to be used in accordance with conditions of guarantee….namely if a slatted base the gap between the slats should be no more than 7.5cm and they should be wooden rather than tubular
This bed has Gel Foam. Will it make me warm/overheat in bed?
No – Sealy use…
- Geltex foam is a unique foam, constructed as an open cell technology so that air permeates through the mattress, helping to regulate the sleepers body temperature in the process
- SensIce fabric technology ensures a cool sleeping surface which further helps to regulate body temperature whilst you sleep
What is the benefit of the new Comfort Core?
The ComfortCore™ is positioned in the centre third of the mattress. It’s designed to target your hips and lower back, relieving pressure and providing that all-important comfort where you need it most
What is a sense and respond spring?
This is unique Sealy Spring technology, designed in conjunction with the Orthopaedic Advisory Board, to provide orthopaedically correct spinal alignment whilst you sleep. The more weight that goes through the spring, the harder it works, and the firmer it gets, sensing and responding to where the body needs the most support
Can you confirm the delivery process?
On the day that your order reaches Sealy, you’ll receive a text message or e-mail (or both) with a link enabling you to pick your preferred delivery date. Once you’ve picked your delivery date, your bed/mattress will be manufactured a few days before that delivery date. You’ll have no further contact about your delivery until the evening before your chosen delivery date. Between 7pm and 9pm that evening, you’ll receive a text message or e-mail (or both) with a 2 hour time window for delivery the following day. On the morning of the delivery, you’ll receive a tracking link so that you can follow the journey of your bed/mattress/to your home.
Will they deliver to my bedroom?
Yes- Delivery is to your room of choice. Ensure that the route to the room of choice is clear, remove any pictures, side tables, ornaments etc that could get knocked in the delivery process. The crew will deliver to your room of choice, assemble the product if you’ve ordered a full divan set, and remove all product packaging.
Will the crew take away my old bed?
Yes – If you want your old bed removed the crew will do that. It is a like for like service, so if you order a mattress only, the crew will only take away a mattress. They won’t take away a mattress and divan if you’ve only ordered a mattress.
Will the crew take away a wooden bedframe?
The crew will take away a wooden bedframe if you’ve ordered a divan set. However, all wooden frames need to be dismantled, ready for collection. The crew will not be able to dismantle the frame themselves.
If I change my mind, can I recover my old bed?
No – Once your bed has gone, it’s gone for good. It cannot be recovered so please be absolutely certain that you want your old bed taking away.