I’ve returned an item under my statutory cancellation rights, but the postage has not been refunded. Why?

You have a statutory right to cancel your order within 14 days of receiving the products you ordered.

The amount refunded may be reduced if the products are no longer in a fully resaleable condition, for example if you use them, damage them or otherwise handle the product beyond what you could reasonably do in a shop. 

However, because of our 60-day Money Back Guarantee, that reduction will never be more than the outbound delivery charge. So, you will always get back the full cost of the item itself, even if it is an exempt product.

You can view the list of exceptions in our Returns Policy by clicking here.