Important Safety Warning

Cozee Home Luxury Faux Fur Heated Throw:

Item numbers: 815576/ 809971/811993/817840

The safety of our customers is our top priority. That’s why we have recently contacted our customers that purchased the “Cozee Home Luxury Faux Fur Heated Throws” (item number 815576/809971/811993/817840) informing you of a risk affecting this product.
Please stop using the Heated Throw immediately, unplug the control unit from the heated throw and the mains power, and put the control unit aside.
We have sent a letter to all affected customers which will be arriving no later than Sunday 27th February, which includes all the details on how to return the control unit for a full refund, including P&P
The control unit needs to be returned in the enclosed bag included with the letter. The throw itself does not need to be returned.
A full refund will be issued within 14 days of the control unit being received back. Please follow the instructions in your letter to return your control unit.

How do I redeem QVC credits or voucher codes?

QVC credits and voucher codes can be redeemed against any regular in-stock item. A voucher code can be used at checkout online, using our app or by calling our Contact Centre.

QVC credits can only be used by calling us directly to place your order.

The below exclusions do apply:

Voucher code & QVC credits combined exclusions:

A money-off voucher code or QVC credits cannot be redeemed on orders containing Easy Pay, Waitlist, Advanced Order, Buy More Save More, or any Auto Delivery items.
A voucher code or QVC credits will not be reinstated if a customer returns an item.

A voucher code or QVC credits cannot be shared, transferred, or used in conjunction with any other offer.
All orders with a voucher code or QVC credits applied are subject to acceptance by QVC UK.

Voucher code specific exclusions:

All voucher codes will have unique terms and conditions that will apply to any purchase.
Voucher codes cannot be redeemed on Q-Cut or in QVC Outlet or staff stores.

QVC employees are not eligible for voucher codes.
Voucher codes shall be governed by English law. Promoter: QVC UK, Building 8 Chiswick Park, 566 Chiswick High Road, London W4 5XU.

QVC credit specific exclusions:

QVC credits cannot be redeemed at QVCUK.com, the QVC UK mobile app, via Q-Cut, in the QVC Outlet or staff stores.

When will I receive my letter?

We have written to you with further instructions on what you should do next. If you haven’t already received this letter, please complete the form below and we will arrange for this to be sent to you along with some packaging to return the Control Unit.

Please click here to request a replacement letter and packaging.

I've not had any issues. Can I continue to use it?

No, please stop using the product, unplug the control unit and send it back to us in the packaging provided, attaching the prepaid label.

Are there any issues with any other items from this range?

No, we are only aware of this issue.

I have given this product to another person, what should I do?

Contact them and tell them to stop using the product and to unplug the control unit. Please pass this notice to them or call us on 0800 51 41 31 and we will send a copy to them.

Can you send me a replacement control unit?

Unfortunately not, as the control unit is made specifically for this product and cannot be readily replaced.

I have outstanding Easy Pay instalments, what should I do?

There is no need to worry, you will not be billed for any outstanding payments.

I want to keep the throw, do I still get my refund?

Yes, as long as you return the control unit and complete the returns slip you will receive a full refund and a voucher code.

I don't want to keep the Throw; how do I dispose of it?

You should dispose of the throw through your local recycling site. More information around this can be found by visiting www.recycle-more.co.uk/home

I have more than one throw and more than one control unit, what should I do?

Please place all of the control units in the packaging provided in the letter and follow the instructions on the enclosed ‘Return Notification’. You will receive a refund for each one that you return.

Will I receive additional voucher codes if I purchased more than one throw?

Unfortunately not, the voucher code will be provided as a single gesture for the inconvenience for each customer impacted.

When will I receive my voucher code?

Upon receipt of your return, we will process your refund according to your choice and notify you. You will be informed of your voucher code within this notification. We aim to provide your voucher code within 14 days of receiving the control unit back from you.

How do I return my Cozee Home heated throw control unit from outside of the UK?

If you are returning your heated throw control unit from outside of the UK, including the Republic of Ireland, please use the address label included in the letter you have received. Your item will be returned to the address below:

QVC UK
South Boundary Road
Knowsley
Liverpool
L70 2QA

Whilst we’re not able to offer a free return for the control unit from outside of the UK, we will reimburse you fully for any costs associated with the return. Please retain your receipt and contact us . We will then arrange for this amount to be refunded.

If you’ve not received packaging to return your control unit, please complete this short form and we will arrange for this to be sent to you.

Your Cozee Home heated throw will be refunded via your preferred method within 14 days of the control unit/completed returns slip being received by our Returns team.