Silentnight
When will my Silentnight item be delivered?
If you’ve placed an order for a Silentnight product, this will be dispatched directly from the supplier and have a slightly longer delivery timeframe.
You can view the specific timeframe for your item on the product page, however this will most often be within 28 working days for delivery to UK mainland (excluding Guernsey, Jersey and Northern Ireland).
Prior to delivery, you will be sent a link via email or text to book in a delivery slot. Here you will have full visibility of all available slots and will be able to select a date most suitable for you. You will then be re-contacted the day prior to delivery to be advised of a 2 hour delivery window.
How will my Silentnight item be delivered?
On the day prior to your agreed delivery date, you will be contacted with a 2-hour delivery window. This is usually sent via text or email.
Your product will be delivered by a two man service to your room of choice, where it will be fully assembled, and any packaging will be removed.
Please be aware: we do not currently offer a takeaway service for old mattresses for any Silentnight purchases.
Silent night’s Covid-19 delivery update
For the safety of your household and our delivery team, please observe social distancing at all times during your delivery and ensure that the room our delivery team will be working in; is well ventilated. If you have COVID-19 or are self-isolating due to COVID-19, please contact our friendly Customer Service team to arrange alternative instructions for your delivery/collection. Please note: we will not enter your property if you are self-isolating or are COVID-19 positive. We thank you in advance for your understanding and cooperation.
Will Silentnight take my old bed?
Unfortunately, we do not currently offer a takeaway service for old mattresses for any Silentnight purchases.
How do I arrange a return for my Silentnight item?
If you wish to return your Silentnight item please, contact us and a member of the team will be happy to request a collection from the vendor.
As with the delivery, once a collection has been requested with QVC you will be contacted to arrange a collection date suitable for yourself.
Note for all returns: returns can take up to 14 days to process. If we have your email address, we will email you to confirm receipt of your return if it’s within 30 days. You can also check the status of your return by signing into My Account online. Any refund will automatically be issued to the card you used to place the original order and will show on your next bank statement.
