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Sealy

If you’ve placed an order for a Sealy product, these will be dispatched directly from Sealy and have a slightly longer delivery time frame.

You can view the specific time frame for your item on the product page, however, this will most often be 14 – 21 working days for delivery to UK mainland (excluding Guernsey, Jersey and Northern Ireland).

Prior to delivery, you will be sent a link via email or text to book a delivery slot. Here, you will have full visibility of all available slots and will be able to select a date most suitable for you (including weekends, as subject to availability and location). If a delivery slot is not confirmed within 48 hours, a member of the team will try to call you to arrange a delivery date.

We are currently unable to deliver Sealy Mattress & Divan sets to Northern Ireland, however, Sealy can still deliver mattress-only orders to Northern Ireland.

On the day prior to your agreed delivery date, you will be contacted with a 2 hour delivery window. This is usually sent via text. On the day of the delivery itself, you will receive a tracking reference number and a call 1 hour prior to delivery.

On arrival, the delivery crew will establish that they are at the right address and will inspect the access to the property as well as your room of choice to ensure that your item can be delivered safely without the risk of property damage. The bed will be taken to your room of choice where it will be fully assembled. All product packaging will then be removed as well as your old bed, which will be disposed of or recycled responsibly. You will also be asked to sign to confirm delivery of your item.

Sealy’s Covid-19 delivery update

The delivery process remains the same during this period with some additional measures:

  • You will be prompted to contact Sealy’s customer service team at Panther with any additional delivery instructions.
  • A call prior to delivery will be made to ask if you have any Covid-19 symptoms .
  • All the usual services are still being offered, including delivering to your room of choice, removals, unpacking and assembly.
  • Additional sanitation products will be used by the crew so they can clean their hands – all government advice will be followed.
  • As usual, gloves and shoe covers will be worn upon entry to your property.
  • Upon entering the property, if you desire a delivery room of choice the crew will ask you to maintain the advised distance while they make the delivery, again in line with government advice.
  • The crew will also offer to confirm the delivery by signing on your behalf to ensure this can be a touch-free deliver.

If ‘Take Back’ is required, the crew will remove the old product from the bedroom and take it away where it will be recycled as far as possible. You can notify that a take back is required right up to the point of delivery and the required collection.

The take back service is a ‘like for like’ operation, therefore if you order a mattress only, the crew will only take away an old mattress.

If you have a wooden or metal bedframe, the bedframe will need to be dismantled ready for collection and removal. The crew cannot dismantle wooden or metal bed-frames themselves whilst on the property.

Please be aware: once the old product has been removed, it cannot be returned if you choose to return your product within the 60 day money back guarantee.

Yes. When ordering a product that is shipped from the supplier you will now be sent an email that contains the invoice for your order. This will usually be sent within a couple of days of your order being placed.

Your invoice will be included in the email as a downloadable PDF document and you can tap/click this to open it.

If you do not have an email address on your QVC account, this will be sent to your home address as a letter.

If you wish to return your Sealy item please, Contact us and a member of the team will be happy to request a collection from the vendor.

As with the delivery once a collection has been requested with QVC, you will be contacted to arrange a collection date suitable for yourself. You will then be given a 2-hour time window on the day of collection. The crew will remove the product from the room of choice, bag it up and remove it from the property.

Note for all returns: returns can take up to 14 days to process. If we have your email address, we will email you to confirm receipt of your return if it’s within 30 days. You can also check the status of your return by signing into My Account online. Any refund will automatically be issued to the card you used to place the original order and will show on your next bank statement.

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