If ‘Take Back’ is required, the crew will remove the old product from the bedroom and take it away where it will be recycled as far as possible. You can notify that a take back is required right up to the point of delivery and the required collection.
The take back service is a ‘like for like’ operation, therefore if you order a mattress only, the crew will only take away an old mattress.
If you have a wooden or metal bedframe, the bedframe will need to be dismantled ready for collection and removal. The crew cannot dismantle wooden or metal bed-frames themselves whilst on the property.
Please be aware: once the old product has been removed, it cannot be returned if you choose to return your product within the 60 day money back guarantee.