If you’ve placed an order for plants, these will usually be despatched directly from the supplier/nursery and have a slightly longer delivery timeframe than items being sent from our warehouse. You can view the specific timeframe for your item on the product page, however this will most often be 7-10 working days.
If you’ve purchased plants on Advanced Order, your delivery timeframe will begin from once the order has begun processing. This means the status of your order will change from ‘Awaiting Stock’ to ‘In Process’.
Your order may show as ‘In Process’ right up until you receive the item, so please don’t worry if this has not been updated in your order status while you are awaiting delivery.
We are also experiencing delays with a small number of plant deliveries being sent direct from the supplier. You can view more information on impacted items and find new expected delivery timescales with regular updates here.
You can also follow your order status online using the steps below.
We’re aware, from time to time, when your plants first arrive they may need some extra love and water to get things started.
For help or advice on how to get these planted and how to care for them so you can keep your garden looking lovely, we have some handy guides and links available and you can view these by clicking here.