Whilst we are confident you will receive your item just as we promised, you may have seen recent media coverage of the current difficulties and challenges to the UK delivery network. This may mean on some occasions a few extra days are needed for your order to reach you.
As you would expect from us, if we are aware of any delay, we will let you know as soon as possible and are working hard with our delivery partners, to ensure minimal impacts to your delivery.
You can find the latest tracking information in your email confirmation.
I’ve received an email stating my item is delayed and have been asked to click a link, is this genuine?
Yes, should your order be delayed for any reason we will contact you to let you know.
If we are in the position to offer an alternative choice or option, these are often in the form of links in the body of the email. You will be required to click the link to submit your preferred action.