My app is stuck on the video page. What should I do?
If you find this happens, follow these steps.
For iPhone:
- Close the app.
- Double-click the home button to bring up the app menu at the bottom of the screen.
- Touch and hold the QVC icon until it begins to shake.
- Click the ‘X’ on the icon to remove the app (this just closes it, it won’t uninstall it).
- Re-open the app.
For Android:
- Swipe up and down or left and right (depending on your phone)
- find the app you want to close down
- swipe the app left or right to immediately close it. On some Android devices, there’s an exit button on the top right of each app
- Re-open the app.
If any further issues persist, let us know.