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My app is stuck on the video page. What should I do?

If you find this happens, follow these steps.

For iPhone:

  1. Close the app.
  2. Double-click the home button to bring up the app menu at the bottom of the screen.
  3. Touch and hold the QVC icon until it begins to shake.
  4. Click the ‘X’ on the icon to remove the app (this just closes it, it won’t uninstall it).
  5. Re-open the app.

For Android:

  1. Swipe up and down or left and right (depending on your phone)
  2. find the app you want to close down
  3. swipe the app left or right to immediately close it. On some Android devices, there’s an exit button on the top right of each app
  4. Re-open the app.

If any further issues persist, let us know.

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