I returned my item and you haven’t received it yet. What do I do?

Typically, on receipt of your returned parcel, all items will be processed and refunded within 5 working days. Refunds are issued to the original payment method.

For all returns, once your refund or replacement has been issued, you will receive an email confirmation to the address listed on your account.

Your order status will also show as ‘Returned/Replaced’ once this has reached QVC. You can check the status of your returned order online by using our My Account section and following the below steps.

If you have returned an item to QVC which is outside of this time frame and this has not been refunded/replaced, please contact us.