I’ve received an email to advise my item is on hold. What do I need to do?

We don’t have a date for when your order will be dispatched at this time. Your order is on hold and will remain on hold until more stock arrives. If stock arrives, you will receive a dispatch confirmation email to let you know it’s on the way.

No. However, you may see a pending transaction on your card statement for this order which will drop back into your available balance shortly. This is because we started to process your order before knowing about the stock issue.

Yes, please contact us to cancel your order.

When you placed your order, we requested payment authorisation from your card issuer. This is not the same as taking payment.

If your item has not been despatched, that pending amount should return to your available balance automatically. The timing may vary depending on your card issuer.