If you’ve placed an order for an Emma product, this will be dispatched directly from the supplier and have a slightly longer delivery timeframe. You can view the specific timeframe for your item on the product page.
If a single item is ordered this will be delivered using UPS or DPD on a one-man delivery service. The courier service will contact you via email to confirm a delivery timeframe.
If multiple items are included in the order these will be delivered by a selected courier (Rhenus) on a two-man delivery service. Prior to delivery, you will be sent a link via email to book a delivery slot. Here, you will have full visibility of all available slots and will be able to select one most suitable for you.
If a delivery slot is not confirmed within 48 hours, a member of the team will try to call you to arrange a delivery slot.