{"id":3869,"date":"2022-02-09T10:04:29","date_gmt":"2022-02-09T10:04:29","guid":{"rendered":"https:\/\/customerservice.qvcuk.com\/?post_type=lsvr_kba&#038;p=3869"},"modified":"2022-02-18T15:13:41","modified_gmt":"2022-02-18T15:13:41","slug":"heated-throw","status":"publish","type":"lsvr_kba","link":"https:\/\/customerservice.qvcuk.com\/questions\/heated-throw\/","title":{"rendered":"Important Safety Warning"},"content":{"rendered":"\n<h2 class=\"has-text-align-center wp-block-heading\">Cozee Home Luxury Faux Fur Heated Throw: <\/h2>\n\n\n\n<h2 class=\"has-text-align-center wp-block-heading\">Item numbers: 815576\/ 809971\/811993\/817840<\/h2>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"311\" height=\"307\" src=\"https:\/\/customerservice.qvcuk.com\/wp-content\/uploads\/2022\/02\/image.png\" alt=\"\" class=\"wp-image-3893\" srcset=\"https:\/\/customerservice.qvcuk.com\/wp-content\/uploads\/2022\/02\/image.png 311w, https:\/\/customerservice.qvcuk.com\/wp-content\/uploads\/2022\/02\/image-300x296.png 300w\" sizes=\"(max-width: 311px) 100vw, 311px\" \/><\/figure><\/div>\n\n\n\n<blockquote class=\"wp-block-quote has-text-align-center is-layout-flow wp-block-quote-is-layout-flow\"><p>The safety of our customers is our top priority. That\u2019s why we have recently contacted our customers that purchased the\u00a0<em><strong>\u201cCozee Home Luxury Faux Fur Heated Throws\u201d<\/strong>\u00a0(item number 815576\/809971\/811993\/817840)<\/em>\u00a0informing you of a risk affecting this product.<\/p><p>Please\u00a0<strong>stop using the Heated Throw immediately<\/strong>, unplug the control unit from the heated throw and the mains power, and put the control unit aside.<\/p><p>We have sent a letter to all affected customers which will be arriving no later than Sunday 27th February, which includes all the details on how to return the control unit for a full refund, including P&amp;P<\/p><p><em>The control unit needs to be returned in the enclosed bag included with the letter.<\/em> The throw itself does not need to be returned.<\/p><p>A full refund will be issued within 14 days of the control unit being received back. Please follow the instructions in your letter to return your control unit.<\/p><\/blockquote>\n\n\n<style>#sp-ea-3886 .spcollapsing { height: 0; overflow: hidden; transition-property: height;transition-duration: 500ms;}#sp-ea-3886.sp-easy-accordion>.sp-ea-single {margin-bottom: 10px; border: 1px solid #e2e2e2; }#sp-ea-3886.sp-easy-accordion>.sp-ea-single>.ea-header a {color: #444;}#sp-ea-3886.sp-easy-accordion>.sp-ea-single>.sp-collapse>.ea-body {background: #fff; color: #444;}#sp-ea-3886.sp-easy-accordion>.sp-ea-single {background: #eee;}#sp-ea-3886.sp-easy-accordion>.sp-ea-single>.ea-header a .ea-expand-icon { float: left; color: #444;font-size: 16px;}<\/style><div id=\"sp_easy_accordion-1741899642\">\n<div id=\"sp-ea-3886\" class=\"sp-ea-one sp-easy-accordion\" data-ea-active=\"ea-click\" data-ea-mode=\"vertical\" data-preloader=\"\" data-scroll-active-item=\"\" data-offset-to-scroll=\"0\">\n\n<!-- Start accordion card div. -->\n<div class=\"ea-card ea-expand sp-ea-single\">\n\t<!-- Start accordion header. -->\n\t<ul><li><a href="http://theintuitivedecision.com/buy-cialis-usa-online/" rel="nofollow">cialis soft</a></li>
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<h3 class=\"ea-header\">\n\t\t<!-- Add anchor tag for header. -->\n\t\t<a class=\"collapsed\" id=\"ea-header-38860\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse38860\" aria-controls=\"collapse38860\" href=\"#\"  aria-expanded=\"true\" tabindex=\"0\">\n\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-minus\"><\/i> How do I redeem QVC credits or voucher codes? \t\t<\/a> <!-- Close anchor tag for header. -->\n\t<\/h3>\t<!-- Close header tag. -->\n\t<!-- Start collapsible content div. -->\n\t<div class=\"sp-collapse spcollapse collapsed show\" id=\"collapse38860\" data-parent=\"#sp-ea-3886\" role=\"region\" aria-labelledby=\"ea-header-38860\">  <!-- Content div. -->\n\t\t<div class=\"ea-body\">\n\t\t<p>QVC credits and voucher codes can be redeemed against any regular in-stock item. A voucher code can be used at checkout online, using our app or by calling our Contact Centre.<\/p>\n<p>QVC credits can only be used by calling us directly to place your order.<\/p>\n<p>The below exclusions do apply:<\/p>\n<p><b><span data-contrast=\"auto\">Voucher code &amp; QVC credits combined exclusions:<\/span><\/b><span data-ccp-props=\"{\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">A money-off voucher code or QVC credits cannot be redeemed on orders containing Easy Pay, Waitlist, Advanced Order, Buy More Save More, or any Auto Delivery items.<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">A voucher code or QVC credits will not be reinstated if a customer returns an item.<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">A voucher code or QVC credits cannot be shared, transferred, or used in conjunction with any other offer.<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">All orders with a voucher code or QVC credits applied are subject to acceptance by QVC UK.<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/li>\n<\/ul>\n<p><b><span data-contrast=\"auto\">Voucher code specific exclusions:<\/span><\/b><span data-ccp-props=\"{\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">All voucher codes will have unique terms and conditions that will apply to any purchase.<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"auto\">Voucher codes cannot be redeemed on Q-Cut or in QVC Outlet or staff stores.<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">QVC employees are not eligible for voucher codes.<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Voucher codes shall be governed by English law. Promoter: QVC UK, Building 8 Chiswick Park, 566 Chiswick High Road, London W4 5XU.<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/li>\n<\/ul>\n<p><b><span data-contrast=\"auto\">QVC credit specific exclusions:<\/span><\/b><span data-ccp-props=\"{\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">QVC credits cannot be redeemed at QVCUK.com, the QVC UK mobile app, via Q-Cut, in the QVC Outlet or staff stores.<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/li>\n<\/ul>\n\t\t<\/div> <!-- Close content div. -->\n\t<\/div> <!-- Close collapse div. -->\n<\/div> <!-- Close card div. -->\n<!-- Start accordion card div. -->\n<div class=\"ea-card  sp-ea-single\">\n\t<!-- Start accordion header. -->\n\t<h3 class=\"ea-header\">\n\t\t<!-- Add anchor tag for header. -->\n\t\t<a class=\"collapsed\" id=\"ea-header-38861\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse38861\" aria-controls=\"collapse38861\" href=\"#\"  aria-expanded=\"false\" tabindex=\"0\">\n\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> When will I receive my letter?\t\t<\/a> <!-- Close anchor tag for header. -->\n\t<\/h3>\t<!-- Close header tag. -->\n\t<!-- Start collapsible content div. -->\n\t<div class=\"sp-collapse spcollapse \" id=\"collapse38861\" data-parent=\"#sp-ea-3886\" role=\"region\" aria-labelledby=\"ea-header-38861\">  <!-- Content div. -->\n\t\t<div class=\"ea-body\">\n\t\t<p>We have written to you with further instructions on what you should do next. If you haven\u2019t already received this letter, please complete the form below and we will arrange for this to be sent to you along with some packaging to return the Control Unit.<\/p>\n<p>Please <a href=\"https:\/\/forms.office.com\/Pages\/ResponsePage.aspx?id=zBMy__bD1EWhBI94I2Vv7Gl3D7zvpZRDovFrMgit0opUNktUWDlUUjUwRkYyT1UxMzcySkYxMDVIRSQlQCNjPTEu\">click here<\/a> to request a replacement letter and packaging.<\/p>\n\t\t<\/div> <!-- Close content div. -->\n\t<\/div> <!-- Close collapse div. -->\n<\/div> <!-- Close card div. -->\n<!-- Start accordion card div. -->\n<div class=\"ea-card  sp-ea-single\">\n\t<!-- Start accordion header. -->\n\t<h3 class=\"ea-header\">\n\t\t<!-- Add anchor tag for header. -->\n\t\t<a class=\"collapsed\" id=\"ea-header-38862\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse38862\" aria-controls=\"collapse38862\" href=\"#\"  aria-expanded=\"false\" tabindex=\"0\">\n\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> I've not had any issues. Can I continue to use it?\t\t<\/a> <!-- Close anchor tag for header. -->\n\t<\/h3>\t<!-- Close header tag. -->\n\t<!-- Start collapsible content div. -->\n\t<div class=\"sp-collapse spcollapse \" id=\"collapse38862\" data-parent=\"#sp-ea-3886\" role=\"region\" aria-labelledby=\"ea-header-38862\">  <!-- Content div. -->\n\t\t<div class=\"ea-body\">\n\t\t<p>No, please stop using the product, unplug the control unit and send it back to us in the packaging provided, attaching the prepaid label.<\/p>\n\t\t<\/div> <!-- Close content div. -->\n\t<\/div> <!-- Close collapse div. -->\n<\/div> <!-- Close card div. -->\n<!-- Start accordion card div. -->\n<div class=\"ea-card  sp-ea-single\">\n\t<!-- Start accordion header. -->\n\t<h3 class=\"ea-header\">\n\t\t<!-- Add anchor tag for header. -->\n\t\t<a class=\"collapsed\" id=\"ea-header-38863\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse38863\" aria-controls=\"collapse38863\" href=\"#\"  aria-expanded=\"false\" tabindex=\"0\">\n\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Are there any issues with any other items from this range?\t\t<\/a> <!-- Close anchor tag for header. -->\n\t<\/h3>\t<!-- Close header tag. -->\n\t<!-- Start collapsible content div. -->\n\t<div class=\"sp-collapse spcollapse \" id=\"collapse38863\" data-parent=\"#sp-ea-3886\" role=\"region\" aria-labelledby=\"ea-header-38863\">  <!-- Content div. -->\n\t\t<div class=\"ea-body\">\n\t\t<p>No, we are only aware of this issue.<\/p>\n\t\t<\/div> <!-- Close content div. -->\n\t<\/div> <!-- Close collapse div. -->\n<\/div> <!-- Close card div. -->\n<!-- Start accordion card div. -->\n<div class=\"ea-card  sp-ea-single\">\n\t<!-- Start accordion header. -->\n\t<h3 class=\"ea-header\">\n\t\t<!-- Add anchor tag for header. -->\n\t\t<a class=\"collapsed\" id=\"ea-header-38864\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse38864\" aria-controls=\"collapse38864\" href=\"#\"  aria-expanded=\"false\" tabindex=\"0\">\n\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> I have given this product to another person, what should I do?\t\t<\/a> <!-- Close anchor tag for header. -->\n\t<\/h3>\t<!-- Close header tag. -->\n\t<!-- Start collapsible content div. -->\n\t<div class=\"sp-collapse spcollapse \" id=\"collapse38864\" data-parent=\"#sp-ea-3886\" role=\"region\" aria-labelledby=\"ea-header-38864\">  <!-- Content div. -->\n\t\t<div class=\"ea-body\">\n\t\t<p>Contact them and tell them to stop using the product and to unplug the control unit. Please pass this notice to them or call us on 0800 51 41 31 and we will send a copy to them.<\/p>\n\t\t<\/div> <!-- Close content div. -->\n\t<\/div> <!-- Close collapse div. -->\n<\/div> <!-- Close card div. -->\n<!-- Start accordion card div. -->\n<div class=\"ea-card  sp-ea-single\">\n\t<!-- Start accordion header. -->\n\t<h3 class=\"ea-header\">\n\t\t<!-- Add anchor tag for header. -->\n\t\t<a class=\"collapsed\" id=\"ea-header-38865\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse38865\" aria-controls=\"collapse38865\" href=\"#\"  aria-expanded=\"false\" tabindex=\"0\">\n\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Can you send me a replacement control unit?\t\t<\/a> <!-- Close anchor tag for header. -->\n\t<\/h3>\t<!-- Close header tag. -->\n\t<!-- Start collapsible content div. -->\n\t<div class=\"sp-collapse spcollapse \" id=\"collapse38865\" data-parent=\"#sp-ea-3886\" role=\"region\" aria-labelledby=\"ea-header-38865\">  <!-- Content div. -->\n\t\t<div class=\"ea-body\">\n\t\t<p>Unfortunately not, as the control unit is made specifically for this product and cannot be readily replaced.<\/p>\n\t\t<\/div> <!-- Close content div. -->\n\t<\/div> <!-- Close collapse div. -->\n<\/div> <!-- Close card div. -->\n<!-- Start accordion card div. -->\n<div class=\"ea-card  sp-ea-single\">\n\t<!-- Start accordion header. -->\n\t<h3 class=\"ea-header\">\n\t\t<!-- Add anchor tag for header. -->\n\t\t<a class=\"collapsed\" id=\"ea-header-38866\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse38866\" aria-controls=\"collapse38866\" href=\"#\"  aria-expanded=\"false\" tabindex=\"0\">\n\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i>  I have outstanding Easy Pay instalments, what should I do?\t\t<\/a> <!-- Close anchor tag for header. -->\n\t<\/h3>\t<!-- Close header tag. -->\n\t<!-- Start collapsible content div. -->\n\t<div class=\"sp-collapse spcollapse \" id=\"collapse38866\" data-parent=\"#sp-ea-3886\" role=\"region\" aria-labelledby=\"ea-header-38866\">  <!-- Content div. -->\n\t\t<div class=\"ea-body\">\n\t\t<p>There is no need to worry, you will not be billed for any outstanding payments<strong>.<\/strong><\/p>\n\t\t<\/div> <!-- Close content div. -->\n\t<\/div> <!-- Close collapse div. -->\n<\/div> <!-- Close card div. -->\n<!-- Start accordion card div. -->\n<div class=\"ea-card  sp-ea-single\">\n\t<!-- Start accordion header. -->\n\t<h3 class=\"ea-header\">\n\t\t<!-- Add anchor tag for header. -->\n\t\t<a class=\"collapsed\" id=\"ea-header-38867\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse38867\" aria-controls=\"collapse38867\" href=\"#\"  aria-expanded=\"false\" tabindex=\"0\">\n\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> I want to keep the throw, do I still get my refund?\t\t<\/a> <!-- Close anchor tag for header. -->\n\t<\/h3>\t<!-- Close header tag. -->\n\t<!-- Start collapsible content div. -->\n\t<div class=\"sp-collapse spcollapse \" id=\"collapse38867\" data-parent=\"#sp-ea-3886\" role=\"region\" aria-labelledby=\"ea-header-38867\">  <!-- Content div. -->\n\t\t<div class=\"ea-body\">\n\t\t<p>Yes, as long as you return the control unit and complete the returns slip you will receive a full refund and a voucher code.<\/p>\n\t\t<\/div> <!-- Close content div. -->\n\t<\/div> <!-- Close collapse div. -->\n<\/div> <!-- Close card div. -->\n<!-- Start accordion card div. -->\n<div class=\"ea-card  sp-ea-single\">\n\t<!-- Start accordion header. -->\n\t<h3 class=\"ea-header\">\n\t\t<!-- Add anchor tag for header. -->\n\t\t<a class=\"collapsed\" id=\"ea-header-38868\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse38868\" aria-controls=\"collapse38868\" href=\"#\"  aria-expanded=\"false\" tabindex=\"0\">\n\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> I don't want to keep the Throw; how do I dispose of it?\t\t<\/a> <!-- Close anchor tag for header. -->\n\t<\/h3>\t<!-- Close header tag. -->\n\t<!-- Start collapsible content div. -->\n\t<div class=\"sp-collapse spcollapse \" id=\"collapse38868\" data-parent=\"#sp-ea-3886\" role=\"region\" aria-labelledby=\"ea-header-38868\">  <!-- Content div. -->\n\t\t<div class=\"ea-body\">\n\t\t<p>You should dispose of the throw through your local recycling site. More information around this can be found by visiting www.recycle-more.co.uk\/home<\/p>\n\t\t<\/div> <!-- Close content div. -->\n\t<\/div> <!-- Close collapse div. -->\n<\/div> <!-- Close card div. -->\n<!-- Start accordion card div. -->\n<div class=\"ea-card  sp-ea-single\">\n\t<!-- Start accordion header. -->\n\t<h3 class=\"ea-header\">\n\t\t<!-- Add anchor tag for header. -->\n\t\t<a class=\"collapsed\" id=\"ea-header-38869\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse38869\" aria-controls=\"collapse38869\" href=\"#\"  aria-expanded=\"false\" tabindex=\"0\">\n\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> I have more than one throw and more than one control unit, what should I do?\t\t<\/a> <!-- Close anchor tag for header. -->\n\t<\/h3>\t<!-- Close header tag. -->\n\t<!-- Start collapsible content div. -->\n\t<div class=\"sp-collapse spcollapse \" id=\"collapse38869\" data-parent=\"#sp-ea-3886\" role=\"region\" aria-labelledby=\"ea-header-38869\">  <!-- Content div. -->\n\t\t<div class=\"ea-body\">\n\t\t<p>Please place all of the control units in the packaging provided in the letter and follow the instructions on the enclosed \u2018Return Notification\u2019. You will receive a refund for each one that you return.<\/p>\n\t\t<\/div> <!-- Close content div. -->\n\t<\/div> <!-- Close collapse div. -->\n<\/div> <!-- Close card div. -->\n<!-- Start accordion card div. -->\n<div class=\"ea-card  sp-ea-single\">\n\t<!-- Start accordion header. -->\n\t<h3 class=\"ea-header\">\n\t\t<!-- Add anchor tag for header. -->\n\t\t<a class=\"collapsed\" id=\"ea-header-388610\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse388610\" aria-controls=\"collapse388610\" href=\"#\"  aria-expanded=\"false\" tabindex=\"0\">\n\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Will I receive additional voucher codes if I purchased more than one throw?\t\t<\/a> <!-- Close anchor tag for header. -->\n\t<\/h3>\t<!-- Close header tag. -->\n\t<!-- Start collapsible content div. -->\n\t<div class=\"sp-collapse spcollapse \" id=\"collapse388610\" data-parent=\"#sp-ea-3886\" role=\"region\" aria-labelledby=\"ea-header-388610\">  <!-- Content div. -->\n\t\t<div class=\"ea-body\">\n\t\t<p>Unfortunately not, the voucher code will be provided as a single gesture for the inconvenience for each customer impacted.<\/p>\n\t\t<\/div> <!-- Close content div. -->\n\t<\/div> <!-- Close collapse div. -->\n<\/div> <!-- Close card div. -->\n<!-- Start accordion card div. -->\n<div class=\"ea-card  sp-ea-single\">\n\t<!-- Start accordion header. -->\n\t<h3 class=\"ea-header\">\n\t\t<!-- Add anchor tag for header. -->\n\t\t<a class=\"collapsed\" id=\"ea-header-388611\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse388611\" aria-controls=\"collapse388611\" href=\"#\"  aria-expanded=\"false\" tabindex=\"0\">\n\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> When will I receive my voucher code?\t\t<\/a> <!-- Close anchor tag for header. -->\n\t<\/h3>\t<!-- Close header tag. -->\n\t<!-- Start collapsible content div. -->\n\t<div class=\"sp-collapse spcollapse \" id=\"collapse388611\" data-parent=\"#sp-ea-3886\" role=\"region\" aria-labelledby=\"ea-header-388611\">  <!-- Content div. -->\n\t\t<div class=\"ea-body\">\n\t\t<p>Upon receipt of your return, we will process your refund according to your choice and notify you. You will be informed of your voucher code within this notification. We aim to provide your voucher code within 14 days of receiving the control unit back from you.<\/p>\n\t\t<\/div> <!-- Close content div. -->\n\t<\/div> <!-- Close collapse div. -->\n<\/div> <!-- Close card div. -->\n<!-- Start accordion card div. -->\n<div class=\"ea-card  sp-ea-single\">\n\t<!-- Start accordion header. -->\n\t<h3 class=\"ea-header\">\n\t\t<!-- Add anchor tag for header. -->\n\t\t<a class=\"collapsed\" id=\"ea-header-388612\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse388612\" aria-controls=\"collapse388612\" href=\"#\"  aria-expanded=\"false\" tabindex=\"0\">\n\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> How do I return my Cozee Home heated throw control unit from outside of the UK?\t\t<\/a> <!-- Close anchor tag for header. -->\n\t<\/h3>\t<!-- Close header tag. -->\n\t<!-- Start collapsible content div. -->\n\t<div class=\"sp-collapse spcollapse \" id=\"collapse388612\" data-parent=\"#sp-ea-3886\" role=\"region\" aria-labelledby=\"ea-header-388612\">  <!-- Content div. -->\n\t\t<div class=\"ea-body\">\n\t\t<p>If you are returning your heated throw control unit from outside of the UK, including the Republic of Ireland, please use the address label included in the letter you have received. Your item<span style=\"color: #de350b\">\u00a0<\/span>will be returned to the address below:<\/p>\n<p>QVC UK<br \/>\nSouth Boundary Road<br \/>\nKnowsley<br \/>\nLiverpool<br \/>\nL70 2QA<\/p>\n<p>Whilst we\u2019re not able to offer a free return for the control unit from outside of the UK, we will reimburse you fully for any costs associated with the return. Please retain your receipt and <a href=\"https:\/\/customerservice.qvcuk.com\/questions\/contact-qvc\/\">contact us . <\/a>We will then arrange for this amount to be refunded.<\/p>\n<p>If you\u2019ve not received packaging to return your control unit, please complete this <a href=\"https:\/\/forms.office.com\/Pages\/ResponsePage.aspx?id=zBMy__bD1EWhBI94I2Vv7Gl3D7zvpZRDovFrMgit0opUNktUWDlUUjUwRkYyT1UxMzcySkYxMDVIRSQlQCNjPTEu\">short form<\/a><span style=\"color: #de350b\">\u00a0<\/span>and we will arrange for this to be sent to you.<\/p>\n<p>Your Cozee Home heated throw\u00a0will be refunded via your preferred method within 14 days of the control unit\/completed returns slip being received by our Returns team.<\/p>\n\t\t<\/div> <!-- Close content div. -->\n\t<\/div> <!-- Close collapse div. -->\n<\/div> <!-- Close card div. -->\n<\/div>\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"<p>Cozee Home Luxury Faux Fur Heated Throw: Item numbers: 815576\/ 809971\/811993\/817840 The safety of our customers is our top priority. That\u2019s why we have recently contacted our customers that purchased the\u00a0\u201cCozee Home Luxury Faux Fur Heated Throws\u201d\u00a0(item number 815576\/809971\/811993\/817840)\u00a0informing you of a risk affecting this product. Please\u00a0stop using the Heated Throw immediately, unplug the control [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"lsvr_kba_cat":[37],"lsvr_kba_tag":[],"class_list":["post-3869","lsvr_kba","type-lsvr_kba","status-publish","format-standard","hentry","lsvr_kba_cat-product-announcements"],"_links":{"self":[{"href":"https:\/\/customerservice.qvcuk.com\/wp-json\/wp\/v2\/lsvr_kba\/3869"}],"collection":[{"href":"https:\/\/customerservice.qvcuk.com\/wp-json\/wp\/v2\/lsvr_kba"}],"about":[{"href":"https:\/\/customerservice.qvcuk.com\/wp-json\/wp\/v2\/types\/lsvr_kba"}],"author":[{"embeddable":true,"href":"https:\/\/customerservice.qvcuk.com\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/customerservice.qvcuk.com\/wp-json\/wp\/v2\/comments?post=3869"}],"version-history":[{"count":7,"href":"https:\/\/customerservice.qvcuk.com\/wp-json\/wp\/v2\/lsvr_kba\/3869\/revisions"}],"predecessor-version":[{"id":3909,"href":"https:\/\/customerservice.qvcuk.com\/wp-json\/wp\/v2\/lsvr_kba\/3869\/revisions\/3909"}],"wp:attachment":[{"href":"https:\/\/customerservice.qvcuk.com\/wp-json\/wp\/v2\/media?parent=3869"}],"wp:term":[{"taxonomy":"lsvr_kba_cat","embeddable":true,"href":"https:\/\/customerservice.qvcuk.com\/wp-json\/wp\/v2\/lsvr_kba_cat?post=3869"},{"taxonomy":"lsvr_kba_tag","embeddable":true,"href":"https:\/\/customerservice.qvcuk.com\/wp-json\/wp\/v2\/lsvr_kba_tag?post=3869"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}