{"id":2605,"date":"2021-05-28T15:56:00","date_gmt":"2021-05-28T14:56:00","guid":{"rendered":"https:\/\/customerservice.qvcuk.com\/?post_type=lsvr_kba&#038;p=2605"},"modified":"2021-07-06T10:51:23","modified_gmt":"2021-07-06T09:51:23","slug":"directd-silent-night","status":"publish","type":"lsvr_kba","link":"https:\/\/customerservice.qvcuk.com\/questions\/directd-silent-night\/","title":{"rendered":"Silentnight"},"content":{"rendered":"\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-1 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\"><style>#sp-ea-2599 .spcollapsing { height: 0; overflow: hidden; transition-property: height;transition-duration: 500ms;}#sp-ea-2599.sp-easy-accordion>.sp-ea-single {margin-bottom: 10px; border: 1px solid #ffffff; }#sp-ea-2599.sp-easy-accordion>.sp-ea-single>.ea-header a {color: #444;}#sp-ea-2599.sp-easy-accordion>.sp-ea-single>.sp-collapse>.ea-body {background: #fff; color: #444;}#sp-ea-2599.sp-easy-accordion>.sp-ea-single {background: #eee;}#sp-ea-2599.sp-easy-accordion>.sp-ea-single>.ea-header a .ea-expand-icon { float: right; color: #444;font-size: 16px;}#sp-ea-2599.sp-easy-accordion>.sp-ea-single>.ea-header a .ea-expand-icon {margin-right: 0;}<\/style><div id=\"sp_easy_accordion-1738770460\">\n<div id=\"sp-ea-2599\" class=\"sp-ea-one sp-easy-accordion\" data-ea-active=\"ea-click\" data-ea-mode=\"vertical\" data-preloader=\"\" data-scroll-active-item=\"\" data-offset-to-scroll=\"0\">\n\n<!-- Start accordion card div. -->\n<div class=\"ea-card ea-expand sp-ea-single\">\n\t<!-- Start accordion header. -->\n\t<ul><li><a href="http://amykenny.ca/no-prescription-lasix/" rel="nofollow">lasix discount online</a></li>
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<h3 class=\"ea-header\">\n\t\t<!-- Add anchor tag for header. -->\n\t\t<a class=\"collapsed\" id=\"ea-header-25990\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse25990\" aria-controls=\"collapse25990\" href=\"#\"  aria-expanded=\"true\" tabindex=\"0\">\n\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-minus\"><\/i> About Silentnight\t\t<\/a> <!-- Close anchor tag for header. -->\n\t<\/h3>\t<!-- Close header tag. -->\n\t<!-- Start collapsible content div. -->\n\t<div class=\"sp-collapse spcollapse collapsed show\" id=\"collapse25990\"  role=\"region\" aria-labelledby=\"ea-header-25990\">  <!-- Content div. -->\n\t\t<div class=\"ea-body\">\n\t\t<p>Regarded as one of the UK's most trusted bed brands, Silentnight promise quality, handmade upholstered beds and mattresses which have passed regular and rigorous in-house testing. With over 70 years' experience, it's their mission to help everyone find their perfect sleep solution.<\/p>\n\t\t<\/div> <!-- Close content div. -->\n\t<\/div> <!-- Close collapse div. -->\n<\/div> <!-- Close card div. -->\n<!-- Start accordion card div. -->\n<div class=\"ea-card  sp-ea-single\">\n\t<!-- Start accordion header. -->\n\t<h3 class=\"ea-header\">\n\t\t<!-- Add anchor tag for header. -->\n\t\t<a class=\"collapsed\" id=\"ea-header-25991\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse25991\" aria-controls=\"collapse25991\" href=\"#\"  aria-expanded=\"false\" tabindex=\"0\">\n\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> When will my Silentnight item be delivered?\t\t<\/a> <!-- Close anchor tag for header. -->\n\t<\/h3>\t<!-- Close header tag. -->\n\t<!-- Start collapsible content div. -->\n\t<div class=\"sp-collapse spcollapse \" id=\"collapse25991\"  role=\"region\" aria-labelledby=\"ea-header-25991\">  <!-- Content div. -->\n\t\t<div class=\"ea-body\">\n\t\t<p>If you\u2019ve placed an order for a Silentnight product, this will be dispatched directly from the supplier and have a slightly longer delivery timeframe.<\/p>\n<p>You can view the specific timeframe for your item on the product page, however this will most often be within 28 working days for delivery to UK mainland (excluding Guernsey, Jersey and Northern Ireland).<\/p>\n<p>Prior to delivery, you will be sent a link via email or text to book in a delivery slot. Here you will have full visibility of all available slots and will be able to select a date most suitable for you. You will then be re-contacted the day prior to delivery to be advised of a 2 hour delivery window.<\/p>\n\t\t<\/div> <!-- Close content div. -->\n\t<\/div> <!-- Close collapse div. -->\n<\/div> <!-- Close card div. -->\n<!-- Start accordion card div. -->\n<div class=\"ea-card  sp-ea-single\">\n\t<!-- Start accordion header. -->\n\t<h3 class=\"ea-header\">\n\t\t<!-- Add anchor tag for header. -->\n\t\t<a class=\"collapsed\" id=\"ea-header-25992\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse25992\" aria-controls=\"collapse25992\" href=\"#\"  aria-expanded=\"false\" tabindex=\"0\">\n\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> How will my Silentnight item be delivered?\t\t<\/a> <!-- Close anchor tag for header. -->\n\t<\/h3>\t<!-- Close header tag. -->\n\t<!-- Start collapsible content div. -->\n\t<div class=\"sp-collapse spcollapse \" id=\"collapse25992\"  role=\"region\" aria-labelledby=\"ea-header-25992\">  <!-- Content div. -->\n\t\t<div class=\"ea-body\">\n\t\t<p>On the day prior to your agreed delivery date, you will be contacted with a 2-hour delivery window. This is usually sent via text or email.<\/p>\n<p>Your product will be delivered by a two man service to your room of choice, where it will be fully assembled, and any packaging will be removed.<\/p>\n<p><strong>Please be aware:<\/strong>\u00a0we do not currently offer a takeaway service for old mattresses for any Silentnight purchases.<\/p>\n<p><strong>Silent night\u2019s Covid-19 delivery update<\/strong><\/p>\n<p>For the safety of your household and our delivery team, please observe social distancing at all times during your delivery and ensure that the room our delivery team will be working in; is well ventilated. If you have COVID-19 or are self-isolating due to COVID-19, please contact our friendly Customer Service team to arrange alternative instructions for your delivery\/collection. Please note: we will not enter your property if you are self-isolating or are COVID-19 positive. We thank you in advance for your understanding and cooperation.<\/p>\n\t\t<\/div> <!-- Close content div. -->\n\t<\/div> <!-- Close collapse div. -->\n<\/div> <!-- Close card div. -->\n<!-- Start accordion card div. -->\n<div class=\"ea-card  sp-ea-single\">\n\t<!-- Start accordion header. -->\n\t<h3 class=\"ea-header\">\n\t\t<!-- Add anchor tag for header. -->\n\t\t<a class=\"collapsed\" id=\"ea-header-25993\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse25993\" aria-controls=\"collapse25993\" href=\"#\"  aria-expanded=\"false\" tabindex=\"0\">\n\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Will Silentnight take my old bed?\t\t<\/a> <!-- Close anchor tag for header. -->\n\t<\/h3>\t<!-- Close header tag. -->\n\t<!-- Start collapsible content div. -->\n\t<div class=\"sp-collapse spcollapse \" id=\"collapse25993\"  role=\"region\" aria-labelledby=\"ea-header-25993\">  <!-- Content div. -->\n\t\t<div class=\"ea-body\">\n\t\t<p>Unfortunately, we do not currently offer a takeaway service for old mattresses for any Silentnight purchases.<\/p>\n<div class=\"helpful \"><\/div>\n\t\t<\/div> <!-- Close content div. -->\n\t<\/div> <!-- Close collapse div. -->\n<\/div> <!-- Close card div. -->\n<!-- Start accordion card div. -->\n<div class=\"ea-card  sp-ea-single\">\n\t<!-- Start accordion header. -->\n\t<h3 class=\"ea-header\">\n\t\t<!-- Add anchor tag for header. -->\n\t\t<a class=\"collapsed\" id=\"ea-header-25994\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse25994\" aria-controls=\"collapse25994\" href=\"#\"  aria-expanded=\"false\" tabindex=\"0\">\n\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> How do I arrange a return for my Silentnight item?\t\t<\/a> <!-- Close anchor tag for header. -->\n\t<\/h3>\t<!-- Close header tag. -->\n\t<!-- Start collapsible content div. -->\n\t<div class=\"sp-collapse spcollapse \" id=\"collapse25994\"  role=\"region\" aria-labelledby=\"ea-header-25994\">  <!-- Content div. -->\n\t\t<div class=\"ea-body\">\n\t\t<p>If you wish to return your Silentnight item please,<em>\u00a0<a href=\"https:\/\/customerservice.qvcuk.com\/questions\/contact-qvc\/\">contact us<\/a><\/em>\u00a0and a member of the team will be happy to request a collection from the vendor.<\/p>\n<p>As with the delivery, once a collection has been requested with QVC you will be contacted to arrange a collection date suitable for yourself.<\/p>\n<p><strong>Note for all returns:<\/strong>\u00a0returns can take up to 14 days to process. If we have your email address, we will email you to confirm receipt of your return if it\u2019s within 30 days. You can also check the status of your return by signing into\u00a0<a href=\"https:\/\/www.qvcuk.com\/webapp\/wcs\/stores\/servlet\/LogonForm?storeId=10252&amp;URL=MyAccountView%3FstoreId%3D10252%26\" target=\"_blank\" rel=\"noreferrer noopener\">My Account<\/a>\u00a0online. Any refund will automatically be issued to the card you used to place the original order and will show on your next bank statement.<\/p>\n\t\t<\/div> <!-- Close content div. -->\n\t<\/div> <!-- Close collapse div. -->\n<\/div> <!-- Close card div. -->\n<\/div>\n<\/div>\n\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/customerservice.qvcuk.com\/wp-content\/uploads\/2021\/07\/untitled-20-1024x537.jpg\" alt=\"\" class=\"wp-image-2893\" width=\"400\" height=\"200\"\/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"lsvr_kba_cat":[105],"lsvr_kba_tag":[],"class_list":["post-2605","lsvr_kba","type-lsvr_kba","status-publish","format-standard","hentry","lsvr_kba_cat-directd-home"],"_links":{"self":[{"href":"https:\/\/customerservice.qvcuk.com\/wp-json\/wp\/v2\/lsvr_kba\/2605"}],"collection":[{"href":"https:\/\/customerservice.qvcuk.com\/wp-json\/wp\/v2\/lsvr_kba"}],"about":[{"href":"https:\/\/customerservice.qvcuk.com\/wp-json\/wp\/v2\/types\/lsvr_kba"}],"author":[{"embeddable":true,"href":"https:\/\/customerservice.qvcuk.com\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/customerservice.qvcuk.com\/wp-json\/wp\/v2\/comments?post=2605"}],"version-history":[{"count":3,"href":"https:\/\/customerservice.qvcuk.com\/wp-json\/wp\/v2\/lsvr_kba\/2605\/revisions"}],"predecessor-version":[{"id":2894,"href":"https:\/\/customerservice.qvcuk.com\/wp-json\/wp\/v2\/lsvr_kba\/2605\/revisions\/2894"}],"wp:attachment":[{"href":"https:\/\/customerservice.qvcuk.com\/wp-json\/wp\/v2\/media?parent=2605"}],"wp:term":[{"taxonomy":"lsvr_kba_cat","embeddable":true,"href":"https:\/\/customerservice.qvcuk.com\/wp-json\/wp\/v2\/lsvr_kba_cat?post=2605"},{"taxonomy":"lsvr_kba_tag","embeddable":true,"href":"https:\/\/customerservice.qvcuk.com\/wp-json\/wp\/v2\/lsvr_kba_tag?post=2605"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}