Skip to content Skip to main navigation Skip to footer

You have my return but I have not yet been refunded?

Please allow up to 14 days for your return to be processed.

We will automatically issue any refund to the card you used to place the original order and then your bank/card issuer will process our payment back to you. This should typically take up to 5 working days in the UK, depending on your bank/card issuer.  

Please note: Our Customer Care team are unable to confirm the receipt of a return until it is fully processed within our warehouse. If your return tracking states this has been received, this may still be being processed by our returns team.

Was This Article Helpful?