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I’m unable to return an item within my guarantee period. Can my returns time be extended?

To support you during this time, we’ve now extended our money back guarantee to 60 days, from our usual 30 days. Please don’t worry that your pack-slip returns by date is only 30 days from your purchase date – all products can now be returned within 60 days of purchase.

If you’re returning an order within 60 days, you don’t need to let us know. Simply return your item as you would normally and a refund will be issued once this is processed by our Returns team. This is usually within 14 days, however as Royal Mail are experiencing some slight delays at the moment, please can we kindly ask you to allow a couple of extra days for your return to be processed.

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