How long does it take to process a return?

While most items being returned to QVC are still being processed within 14 days, we do have some slight delays at the moment with Royal Mail returns.

If you’ve returned an item via Royal Mail, please can we kindly ask you to allow a few extra days for your returned parcel to be received and actioned by our Returns team. We are processing all returns as quickly as possible.

Please note: Our Customer Care team are unable to confirm the receipt of a return until it is fully processed within our warehouse. If your return tracking states this has been received, this may still be being processed by our returns team.