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How do I return my jewellery item?

Please follow the below steps to return your jewellery item.

  • Please return with the completed packing slip, including the reason for return and the action you would like us to take.
  • If you no longer have the invoice or packaging please enclose a cover note stating your membership number, order number and securely wrap the item.
  • Please keep your post receipt until your refund or replacement is received. You should receive your refund or replacement within 14 days of return.

Please return your parcel to the below address.


Returns Department


L70 2QF

We would recommend returning jewellery items using our MyHermes service or if the item is over £200, please return this as a recorded delivery via the Post Office.

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