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How do I return my jewellery item?

Please follow the steps below to return your jewellery item via the Post Office.

  • Please return with the completed packing slip, including the reason for return and the action you would like us to take.
  • If you no longer have the invoice or packaging please enclose a cover note stating your membership number, order number and securely wrap the item.
  • Please keep your post receipt until your refund or replacement is received. You should receive your refund or replacement within 14 days of return.

Please return your parcel to the address below:

Returns Department
L70 2QF

Please do not use Evri to return products with a value of £200 or more. For those products, please return via the Post Office, requesting a ‘signed for’ service and ensure your item is covered by insurance.

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