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How do I arrange a myHermes collection or ParcelShop return?

You can do this by visiting myHermes and you just need to log in or create a myHermes account. To arrange a courier collection, simply follow the instructions provided. Please note: your parcel should weigh no more than 15kg and you need to have access to a printer to use this service.

Hermes can collect your parcel from your home address on a pre-arranged day for £3.95, this will require a printer to print off a collection label.

Alternatively, you can arrange to take your parcel to your nearest myHermes ParcelShop or Locker Drop off for £3.65, again this will require a printer although some ParcelShops can do this for you. You can find more information on this or find your local ParcelShop on the myHermes website.

Please do not use myHermes to return products with a value of £200 or more. For those products, please return via the Post Office, requesting a ‘signed for’ service and ensure your item is covered by insurance.

1. Select the ‘RETURN’ section on the myHermes website.

2. Type in ‘QVC’ into the ‘Search for your brand’ box at the bottom of the page.
3. Enter the order details for the item you are returning, as well as your email address and reason for return. You will then be directed to the payment section.

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