You may have seen recent media coverage around the global supply chain problems, shortage of truck drivers and the challenges COVID continues to bring to the delivery network. Due to this, there may be delays in some Advance Order products reaching our customers.
Please know, should your Advance Order be delayed for any reason, you will be notified via email, SMS, Landline or letter.
I’ve received an email stating my item is delayed and have been asked to click a link, is this genuine?
Yes, should your order be delayed for any reason we will contact you to let you know.
If we are in the position to offer an alternative choice or option, these are often in the form of links in the body of the email. You will be required to click the link to submit your preferred action.