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How do I arrange a return of my Emma item?

If you decide that the product is not suitable for you, please contact us and we will request a collection with the vendor.

As with the delivery, once a collection has been requested you will be contacted to arrange a collection date suitable for yourself.

The collection will take place from the room of choice if required, but of course feel free to bring it downstairs yourself to minimise any contact. However, we do not advise for you to leave the mattress outside as the courier will not collect if it has been left out in the rain.

Note for all returns: returns can take up to 14 days to process. If we have your email address, we will email you to confirm receipt of your return if it’s within 30 days. You can also check the status of your return by signing into My Account online. Any refund will automatically be issued to the card you used to place the original order and will show on your next bank statement.

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