Yes, you can still return items via the Post Office by following the steps below.
Place the returns label received with your item on to the outside of the parcel and complete your CN22 (Customs Declaration) form and take it to your nearest Post Office.
On your CN22 form, please ensure you include Returned Goods (Description) and No Commercial Value to ensure this is processed correctly through customs.
Note for all returns: Ensure you get proof of posting, which is available free of charge. If your item has a value of £200 or more, please request a ‘signed for’ service and ensure your item is covered by insurance.
Returns can take up to 14 days to process. If we have your email address we will email you to confirm receipt of your return within 30 days. You can also check the status of your return by signing into My account online. Any refund will automatically be issued to the card you used to place the original order and will show on your next bank statement.
We are not able to refund any additional VAT paid for the item paid upon delivery. If you are returning an item due to a fault, please contact us.