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Item no. 816875 – Emma Hybrid Mattress

When you unroll your mattress, you may notice a slight smell. This is nothing to worry about as it is common in factory-fresh foam.

Airing it out in a well-ventilated room will help or you can also try washing the cover to speed up the process.

You can preserve the quality by regularly rotating your mattress once a month, for the first 6 months. After that, every 3 months should be fine. You do not need to flip the mattress.

The mattress can be placed on any clean and dry surface such as a slatted frame (space between slats should be no more than 3 inches) or divan bed base.

There should be no need to use an electric blanket as the foams in mattress respond to body temperature so any added heat will impact the mattress. It will restrict airflow and ventilation. With this mattress, we would recommend using a regular duvet with a low tog.

Using a protector will give you a happier and healthier sleep for even longer. 

We do not currently offer a takeaway service for old mattresses for any Emma purchases.

Item no. 813010 – Hotel Chocolat Velvetiser with 250g Classic Hot Chocolate Flakes & 2 Pods

The Velvetiser and Pod cups come in their own box with the Velvetiser and Hot Chocolate Pouch sharing the same ‘outer’ box.

This would make the perfect gift.

No, the machine is silent.

It is completely up to you. Choose your own milk/plant-based liquid to make a great-tasting product every time.

Yes, this is mains operated.

Simply pour your milk to the ‘max’ line and add your sachet of Hot Chocolate. Press the button and two and a half minutes later, you’ll get barista-style hot chocolate!

Yes, these are gluten free. Please refer to the back of the packaging for more information.

There is no added sugar. Cacao is always our first ingredient.

The Velvetiser – Velvetises products! This is all down to the unique whisk that is based on Molinillo.

Including packaging, it measures (l x w x h): 35cm x 15.7cmx 24.1cm). The weight is 2.8kg

Yes, it’s really easy! Just add cold water and a couple of drops of washing up liquid, insert the whisk and close the lid. Turn it on, wait two and a half minutes, then simply empty and wipe clean.

Item no. 810088 – Althams Butchers 5.3kg Premium British Meat Christmas Hamper

The items within the hamper are not suitable for cooking from frozen.

No, all the meat is high welfare and farm assured. 

We give the hamper 365 days shelf-life on the labelling of the hamper items from the date frozen. 

We would not give a date for this; once cooked this is the responsibility of the person who has cooked the items.

No, the sausages and sausage meat log contain gluten. 

It would depend on portion size, the turkey breast alone in the 5.3kg hamper would serve 8-10 people!

The hamper is sent with an instruction booklet.

We source for all around the UK & Ireland, we do try to stay as local to Lancashire where possible.

Not suitable for microwave cooking.

The final weight once cooked will vary due to shrinkage in cooking process. 

Do not touch the dry ice bags with bare hands and follow the disposal instructions in the box.

Yes, the item will arrive frozen in an insulated box, with dry ice bags to maintain a consistent temperature throughout transit.

Suitable for home freezing for up to 6 months. 

Defrost thoroughly in the fridge for 24 hours, ensuring the product is fully defrosted before use. Once defrosted, use within 24 hours.